Shipping & Returns
Shipping Policy
Processing Time:
All orders are processed within 1-2 weeks counting production time. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and may vary depending on the shipping method selected and your location. Below are the estimated shipping times:
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Standard Shipping: 5-7 business days
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Overnight Shipping: 1 business day
Shipping Method:
We offer various shipping methods, and the final choice will be presented at checkout. You will receive a tracking number once your order has shipped.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor your package. Please allow up to 24 hours for the tracking information to update.
International Shipping:
We currently offer international shipping to select countries. International customers are responsible for any customs duties or taxes imposed by the destination country. Please check with your local customs office for more information.
Address Accuracy:
Please ensure your shipping address is correct at the time of purchase. We are not responsible for delays or issues arising from incorrect or incomplete addresses.
Shipping Delays:
While we strive to ensure timely delivery, we cannot be held responsible for delays caused by shipping carriers or circumstances beyond our control, such as weather conditions, natural disasters, or customs delays.
Return & Exchange Policy
At The Nurse Hobby, we want you to be completely satisfied with your handmade Pokémon items. so, we will do the absolutely most to meet your expectations. Once you make a purchase, it’s yours to keep – no returns, no exchanges, just your perfect choice. On the rare occasion anything gets damaged in shipping please message me immediately!